Medicines cannot be returned once delivered
For reasons of safety and law, homeopathic and other medicines cannot be returned or exchanged once they have left our pharmacy, unless the problem is our error (see below). Please check your order carefully when the rider hands it over.
When we will replace or refund
- Wrong item — you received something different from what was confirmed for your order.
- Damaged or leaking — the product was damaged in transit or the seal was broken on arrival.
- Expired or near-expiry — the product’s remaining shelf life is unreasonably short.
- Short supply — you were billed for an item that was not in the parcel.
Tell the rider at the door if you can, and message us on WhatsApp within 48 hours of delivery with your order number and a photo. We will collect the item and either replace it or refund that item in full.
How refunds are made
Because payment is taken on delivery (cash or UPI), a refund is made back to the same UPI ID, or in cash, normally within 3–5 working days of us collecting the item.
Order cancellation
You can cancel any order at no cost up until our pharmacist confirms it — just reply on the WhatsApp thread for that order. After dispatch an order cannot be cancelled, but the return terms above still apply.
If a product is not suitable for you
If our pharmacist judges that a product is not right for you, we will tell you before the order is confirmed and nothing will be dispatched or charged. Nothing on this website is a prescription or a diagnosis.
Last updated 3 September 2026.